Frequently asked questions
What is the return policy?
Request a return within 15 calendar days after delivery. Unused items with all included parts may be returned under our Return Policy. Contact us with your order number for instructions. For damage, defects, or an incorrect item, include photos so we can help promptly.
What if my order arrives damaged or incorrect?
Email us with your order number and clear photos of the item and packaging. We will review the issue and provide next steps. If the item was damaged, defective, or incorrect, we cover the relevant return shipping.
When will I get my order?
For tile sets shipping to the contiguous 48 U.S. states, orders dispatch within 3–5 business days after payment is confirmed. Standard delivery is estimated at 7–11 business days after dispatch. We email tracking when your order ships. Contact us before ordering a mat, accessory, or table to confirm its shipping terms.
What should I check before choosing a tile set?
Look at the artwork and color palette, then confirm the tile count, material, dimensions, and included pieces on the listing. If a detail is not shown, contact us before placing your order so we can check the exact item.
How much does shipping cost?
Standard shipping for tile sets to the contiguous 48 U.S. states is free. Shipping for other items or destinations must be confirmed with us before ordering. Review the Shipping Policy for the full scope and timing.